Thiago Duarte Group Pty Ltd (ABN 64 431 177 777), trading as FCS, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at www.getfcs.com (and www.getfcs.com.au), or by contacting us, you consent to the collection and use of your information as described in this policy.
FCS is a courier and logistics business operating across Brisbane, the Gold Coast and the Sunshine Coast, Queensland. We provide same-day and express delivery services to businesses and major logistics networks.
Our registered office is located at 12B/300 Cullen Avenue East, Eagle Farm QLD 4009.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of personal information we may collect include:
We do not collect sensitive information such as government identifiers, health information or financial account details through our website.
We collect personal information in the following ways:
We use your personal information to:
We will not use your personal information for any purpose other than those listed above without your consent, unless required by law.
We do not sell, rent or trade your personal information to third parties.
We may share your personal information with:
All third parties with whom we share your information are required to handle it in accordance with applicable privacy laws.
Our website uses cookies, which are small text files stored on your device, to improve your browsing experience. Cookies help us understand how visitors use our website so we can make improvements.
You can disable cookies through your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.
We may use third-party analytics tools to help us understand website traffic and usage. These tools may collect information sent by your browser as part of a standard web request.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Your personal information may be stored on servers located in Australia or overseas. Where information is stored overseas, we take steps to ensure it receives a comparable level of protection to that required under Australian law.
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To make a request, please contact us at contact@getfcs.com.
We will respond to your request within a reasonable timeframe. In some circumstances, we may be unable to provide access, in which case we will explain why.
If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, please contact us at contact@getfcs.com. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.
This policy was last updated in May 2026.
